Security Policy
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Effective Date: October 6, 2023
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This Security Statement is aimed at providing you with more information about our security infrastructure and practices. Our privacy policy contains more information on how we handle data that we collect.
Information Security Policy
Insight Media Labs maintains a written Information Security policy that defines employee’s responsibilities and acceptable use of information system resources. The organization receives signed acknowledgement from users indicating that they have read, understand, and agree to abide by the rules of behavior, before providing authorized access to Insight Media Labs information systems. This policy is periodically reviewed and updated as necessary.
Our security policies cover a wide array of security related topics ranging from general standards with which every employee must comply, such as account, data, and physical security, to more specialized security standards covering internal applications and information systems.
Asset Management
Insight Media Labs’ data and information system assets are composed of customer and end-user assets as well as corporate assets. These asset types are managed under our security policies and procedures. Insight Media Labs authorized personnel who handle these assets are required to comply with the procedures and guidelines defined by Insight Media Labs security policies.
Personnel Security
Insight Media Labs employees are required to conduct themselves in a manner consistent with the company’s guidelines, including those regarding confidentiality, business ethics, appropriate usage, and professional standards. All newly hired employees are required to sign confidentiality agreements and to acknowledge the Insight Media Labs code of conduct policy. The code outlines the company’s expectation that every employee will conduct business lawfully, ethically, with integrity, and with respect for each other and the company’s users, partners, and competitors. Processes and procedures are in place to address employees who are on-boarded and off-boarded from the company.
Employees are provided with security training as part of new hire orientation. In addition, each Insight Media Labs employee is required to read, understand, and take a training course on the company’s code of conduct.
Operational Security
Supplier and Vendor Relationships
Insight Media Labs likes to partner with suppliers and vendors that operate with the same or similar values around lawfulness, ethics, and integrity that Insight Media Labs does. As part of its review process, we screen our suppliers and vendors and bind them to appropriate confidentiality and security obligations, especially if they manage customer data.
We may perform audits from time to time on Insight Media Labs suppliers and vendors in an effort to ensure the confidentiality, integrity, and availability of data that our third-party suppliers or vendors may handle.
Antivirus and Malware Protection
Antivirus and malicious code protection are centrally managed and configured to retrieve the updated signatures and definitions available. Malicious code protection policies automatically apply updates to these protection mechanisms. Anti-virus tools are configured to run scans, virus detection, real-time file write activity and signature file updates. Laptop and remote users are covered under virus protection.
System Backups
Insight Media Labs has backup standards and guidelines and associated procedures for performing backup and restoration of data in a scheduled and timely manner. Controls are established to help safeguard backed up data (onsite and off-site). We also work to ensure that customer data is securely transferred or transported to and from backup locations. Periodic tests are conducted to test whether data can be safely recovered from backup devices.
Network Security
Our infrastructure servers reside behind high-availability firewalls and are monitored for the detection and prevention of various network security threats. Firewalls are utilized to help restrict access to systems from external networks and between systems internally. By default, all access is denied and only explicitly allowed ports and protocols are allowed based on business need.
Insight Media Labs maintains separate development and production environments.
Automated tools are deployed within the network to support near-real-time analysis of events to support detection of system-level attacks. Next generation firewalls deployed within the data center as well as remote office sites monitor outbound communications for unusual or unauthorized activities, which may be an indicator of the presence of malware (e.g., malicious code, spyware, adware).
Vulnerability Management
Security assessments are done to identify vulnerabilities and to determine the effectiveness of the patch management program. Each vulnerability is reviewed to determine if it is applicable, ranked based on risk, and assigned to the appropriate team for remediation.
Secure Network Connections
HTTPS encryption is configured for customer web application access. This helps to ensure that user data in transit is safe, secure, and available only to intended recipients. The level of encryption is negotiated to either SSL or TLS encryption and is dependent on what the web browser can support.
Access Controls
Role Based Access
Role based access controls are implemented for access to information systems. Processes and procedures are in place to address employees who are voluntarily or involuntarily terminated. Access controls to sensitive data in our databases, systems, and environments are set on a need-to-know / least privilege necessary basis. Access control lists define the behavior of any user within our information systems, and security policies limit them to authorized behaviors.
Authentication and Authorization
We require that authorized users be provisioned with unique account IDs. Our password policy covers all applicable information systems, applications, and databases. Our password policies enforce the use of complex passwords, which are deployed to protect against unauthorized use of passwords.
Software Development Lifecycle
We follow a defined methodology for developing secure software that is designed to increase the resiliency and trustworthiness of our products. Our products are deployed on an iterative, rapid release development lifecycle. Security and security testing are implemented throughout the entire software development methodology. Quality Assurance is involved at each phase of the lifecycle and security best practices are a mandated aspect of all development activities.
Our secure development lifecycle follows standard security practices including vulnerability testing, regression testing, penetration testing, and product security assessments.
Business Continuity and Disaster Recovery
To minimize service interruption due to hardware failure, natural disaster, or other catastrophe, we implement a disaster recovery program at all our data center locations. This program includes multiple components to minimize the risk of any single point of failure. For business critical applications, application data is replicated to multiple systems within the data center and, in some cases, replicated to secondary or backup data centers that are geographically dispersed to provide adequate redundancy and high availability. High-speed connections between our data centers help to support swift failover.
Data Protection
We apply a common set of personal data management principles to customer data that we may process, handle, and store. We protect personal data using appropriate physical, technical, and organizational security measures.
We give additional attention and care to sensitive personal data and respect local laws and customs, where applicable.
Insight Media Labs only processes personal information in a way that is compatible with and relevant for the purpose for which it was collected or authorized in accordance with our privacy policy. We take all reasonable steps to protect information we receive from our users from loss, misuse or unauthorized access, disclosure, alteration and/or destruction.
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